Can PayFast reverse payments?

The PayFast Merchant Refund feature allows you to refund your customers’ credit cards and Instant EFT payments directly via the PayFast dashboard. This article answers Can PayFast reverse payments? In the future, you’ll be able to also refund your customers via our other supported payment methods.

How do I refund a payment?

1. Log into the PayFast dashboard and from the Transactions drop-down menu select ‘History’. 
2. Locate the purchase transaction to be refunded.
3. Select the refund icon in the far right column.
4. On the refund transaction screen, select if the refund type is a full or partial refund of the original transaction amount.
5. Enter the amount of the refund.
6. Enter the reason for the refund. This reason will be communicated to the buyer via the refund email confirmation.
7. Optional: Select the checkbox to send yourself a copy of the confirmation email.
8. Click the Refund button to complete the refund process. A completion status notification will reflect on the screen.

For an Instant EFT refund, the process is almost identical to a credit card refund but on the refund transaction screen you are required to add the account holder’s name and select the account type. 

Here ends the answers to the question Can PayFast reverse payments?