Telkom Fault Reporting

With Telkom Fault Reporting,  please complete this online form here or phone 10210 (06:00 – 24:00). On submitting the form a service representative will phone/e-mail you with a solution and/or to verify/acquire more details, if necessary.

How do I report a Telkom fault via SMS?

@TelkomZA on Twitter: “@AstroSibs Hi, you can report your fault via sms by texting “SERVICE” and your landline number to 30591.

Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is majority-privatised with it being 39% state-owned enterprise.

Telkom group structure

Telkom Group Head Office, as seen from Church Square in Pretoria – City Centre (Direction: NNW)

Telkom SA is structured under Group CEO. The retail division, including Telkom Business, Telkom Mobile, Consumer Marketing, Cloud, IT Operations, and its Wholesale and Networks division (Openserve).

Cybernest focuses on Telkom’s newly deployed DCO infrastructure in Cape Town, Pretoria, and Johannesburg, as well as services thereupon, including data hosting, LAN and application management, and managing IT infrastructure for corporate and large business customers.

Openserve is a licensed infrastructure service provider, installing FTTH infrastructure throughout South Africa and providing products and services to internet service providers. In 2021, Openserve joined the Internet Service Providers’ Association of South Africa.

Telkom acquired Business Connexion in August 2015 for approximately ZAR 2.6 billion with the strategic intent of obtaining a significant presence in the Information Technology (IT) market in South Africa. This was the second attempt at the acquisition by Telkom and was subject to a number of prescribed conditions set out by the competition authorities i.e. one of which was to ensure minimal impact on staff retrenchments. The integration of the two organisations enabled a new and compelling value proposition to be offered to private and public business customers in the domestic market.

Jeffrey Hedberg was appointed acting group chief executive officer on 7 July 2010 following Reuben September’s resignation. Jeffrey was the CEO of Cell C from 2006 to 2009. However, on 13 January 2011, TechCentral reported that Hedberg would quit Telkom by the end of March 2011, citing that he felt that he would not be given the mandate he needed to fix Telkom commercially and operationally

In 2013, allegations of corruption in terms of poor procurement practice, nepotism and mismanagement were unveiled.