SITA provides non-IT-related services to citizens on behalf of the government. Their services are designed to enhance convenience, allowing citizens to obtain information without having to travel long distances. SITA operates Business Service Centres that are accessible via toll-free numbers, and they often have extended hours to serve you better.
Key Features of SITA’s BPO Services:
- Accessibility: Available through a toll-free number, making it easy for citizens to reach out.
- Extended Business Hours: Many service centres operate from 6 AM to 10 PM, with some open 24/7.
- Multilingual Support: Services are offered in multiple languages, including all 11 official languages of South Africa.
- Range of Services: From informational queries to transactional support, SITA covers a wide spectrum of needs.
Contacting SITA
For any queries or support related to SITA’s services, here are the essential contact details you’ll need:
1. SITA Customer Contact Centre
- Toll-Free Number:
0800 SITA CARES (0800 748 222) - Email:
contact.centre@sita.co.za
2. IT Service Centre (Government)
- Toll-Free Number:
0800 11 55 75 - Telephone:
012 672 1818 - Email:
sitac@sita.co.za - Fax:
012 672 1777
3. IT Service Centre for SAPS
- Toll-Free Number:
0800 20 26 27 - Telephone:
012 672 1230 - Fax:
012 672 1766
Why Choose SITA?
SITA is committed to enhancing service delivery through technology. Their remote support strategy aims to resolve 60% to 80% of software-related issues without the need for in-person visits, aligning with industry best practices. Additionally, SITA offers comprehensive service management enablement, focusing on the complete monitoring and management of IT infrastructure.