Mascom Wireless Proprietary Limited (Mascom) is the leading mobile telecommunications provider in Botswana. Established on February 17, 1998, in Gaborone, Mascom has built a strong reputation for innovation, wide network coverage, and community engagement. With its headquarters in Gaborone, the company continues to pioneer technological advancements, offering reliable mobile and internet services to Batswana.
- Who owns Mascom?
- Does Mascom work in South Africa?
- What is the Mascom course?
- How to borrow money from Mascom
- How to buy Mascom credit
Mascom’s History and Growth
Mascom was the first company to receive a mobile telecommunications license in Botswana in 1998. The company was founded by Strive Masiyiwa, a visionary entrepreneur in the African telecom sector. Over the years, Mascom has undergone significant changes in ownership:
- Until 2003, Portugal Telecom held a controlling stake in the company.
- In 2005, MTN Group acquired a 44% stake in Mascom for $128 million.
- By 2019, Dzene Makhwade-Seboni was appointed CEO, further driving Mascom’s growth.
Today, Mascom boasts the widest network coverage in Botswana, reaching over 95% of the population.
Mascom Services
Mascom provides a variety of telecommunications services, ensuring Batswana stay connected both locally and internationally. Key services include:
Mobile and Internet Services
- Mobile Internet: Mascom offers high-speed internet through EDGE, 3G, 4G, and 4.5G technologies.
- Fiber-to-the-Home (FTTH): High-speed internet services for households and businesses.
- 5G Launch: On February 25, 2022, Mascom became the first mobile telecom provider in Botswana to introduce 5G in four locations in Gaborone.
Customer Support
Mascom provides 24/7 customer support through various channels:
- Postpaid Customers: Dial 129
- Prepaid Customers: Dial 124
- WhatsApp Support: +267 71999999
- International Support: +267 74 693 500
Service Centres
Mascom service centres offer:
- SIM card replacements
- Device support
- Mascom DIY services
- General customer assistance
Mascom’s Network Coverage
Mascom is committed to bridging connectivity gaps by deploying its network to remote areas in Botswana. Small villages and underserved communities now have access to telecommunications services. The company’s mission is to ensure that Batswana stay connected both nationally and globally.
Innovations and Achievements
Since its inception, Mascom has introduced numerous innovations:
- 2003: Launched Kwik Recharge, an advanced mobile recharge method.
- 2004: Became the first provider to offer a 100% EDGE-enabled network and launched Visa Direct Top-Up.
- 2006: Earned Quality Management System (QMS) and Environmental Management System (EMS) certification.
- 2008: Introduced 3.5G services in Gaborone and Francistown.
- 2009: Launched MyZone, a dynamic discounting feature.
- Rural Connectivity: Partnered with the Botswana government for the Nteletsa 2 project, providing network access to 41 villages.
- Kitsong Centres: Established 61 digital service centres in rural communities, run by local entrepreneurs.
- Mobile Money: MyZaka Mascom Money allows users to send money via their mobile phones.
- Mascom Innovation Centre: A state-of-the-art facility in Phakalane, Gaborone, enhancing Botswana’s position as a regional telecom leader.
- ISO Compliance: The first mobile operator in Botswana to achieve ISO certification.