Mascom is one of Botswana’s leading mobile network providers, offering a range of services, including prepaid and postpaid plans, internet bundles, and mobile money solutions. Whether you need assistance with your account, have a billing query, or want to explore their latest offers, knowing how to contact Mascom’s customer service is essential.
Mascom Contact Information
If you need to get in touch with Mascom for any inquiries or support, here are the official contact details:
Physical Address:
Tsholetsa House, Plot 4705/6
Botswana Road, Main Mall, Gaborone, Botswana
Customer Service Numbers:
- Prepaid Customers: Dial 124
- Postpaid Customers: Dial 129
WhatsApp Support:
Mascom provides WhatsApp support for customer inquiries at +267 71999999.
Email Support:
For written inquiries or assistance, you can email customerservice@mascom.bw.
Why Contact Mascom Customer Service?
Mascom’s support team can help with various services, including:
SIM card registration and replacements
Account balance and recharge issues
Internet and mobile data troubleshooting
Mascom MyZaka mobile money services
Promotions and special offers
Network coverage concerns
Best Ways to Reach Mascom
Call Their Support Line: For urgent issues, dialing 124 (Prepaid) or 129 (Postpaid) is the quickest way to get assistance.
Use WhatsApp: If you prefer chat-based support, messaging Mascom on +267 71999999 can be a convenient option.
Email for Detailed Inquiries: If you need formal assistance, emailing customerservice@mascom.bw ensures your query is documented.
Visit Their Offices: For in-person support, you can visit Mascom’s main office at Tsholetsa House, Main Mall.