To check your Dischem Benefits points or balance, all you need to do is to register online at www.dischem.co.za to view your rewards balance as well as manage your profile.
1. How do I earn partner rewards?
Register with your applicable partner and we will link your Dis-Chem Benefit Card to your partner programme. Partner rewards will be earned on qualifying purchases every time you use your card in-store or online. For more information on the various partner benefits available to you, click on the partner links.
2. I redeemed my Benefit rewards online but my order failed, yet my rewards were still deducted. How do I get my rewards reinstated?
Kindly send an email to careline@dischem.co.za or online@dischem.co.za, including your name, surname and order number. We will ensure the rewards are reinstated for you within 48 hours.
3. Where am I able to view my Benefit rewards balance?
Your Dis-Chem rewards balance can be viewed through the following channels:
- Register online at www.dischem.co.za to view your rewards balance as well as manage your profile.
- Simply dial *120*1085# and follow the prompts
- Register on the Dis-Chem App to access your Benefit profile and rewards balance.
- When you shop and swipe your Benefit Card in-store, your rewards balance will appear at the base of your till slip.
- Visit the Customer Service Desk in-store and our Customer Service Consultants will provide you with your rewards balance.
4. What happens if I lose my Benefit Card?
If your Benefit card is lost or stolen, simply report this in-store, online on our app or via our careline which can be contacted on 0860 347 243 or via email on careline@dischem.co.za. A new Benefit Card can be issued immediately in-store, a virtual card can also be generated online or via the app, this will enable you to continue shopping.
5. How can I redeem my Benefit rewards?
a. Benefit rewards can be redeemed at any time. Simple swipe your card in-store and inform the cashier you would like to pay with your rewards. If you are shopping online, simple choose the option to pay with your rewards at checkout.
7. How much is a Dis-Chem Benefit reward worth?
One reward is worth 1 cent, ie 1000 rewards = R10
8. How do I contact the Dis-Chem Foundation?
You can contact the Dis-Chem Foundation via email on foundation@dischem.co.za