GRS Access is your one-stop shop for managing your retirement and savings plan through your employer from any device. Employers and employees need a plan provider with the financial strength and experience to provide superior, reliable group retirement services.
- What is GRS Access?
- Can I withdraw my RRSP from Canada Life?
- What happens to group RRSP when you quit Canada Life?
- What is GRS Access ID?
- How do I withdraw money from Canada Life?
There’s strength in numbers
Employers and employees need a plan provider with the financial strength and experience to provide superior, reliable group retirement services. Canada Life has both:
- Over $66.8 billion in assets under administration
- More than 24,800 group retirement and savings plans administered
- Over 1.5 million plan members
- 12 offices across Canada
Canada Life, is one of the largest life and health insurance organizations in Canada serving the financial needs of more than 13 million Canadians.
How we demonstrate our integrity
Because we value your business and the trust you place in us, we maintain strict, principled business practices. These five key components ensure we’re accountable for the service we provide to you:Daily fund valuationWe value our funds daily, and have business processes in place to discourage members of group retirement and savings plans from participating in detrimental activities like frequent trading.Annual auditsFour groups regularly audit and review our processes and controls.
Deloitte & Touche LLP audits our business practices and company financial statements annually.
The corporate internal audit department conducts ongoing reviews and testing of key business and financial controls.
The Canada Life Group Retirement Services audit team conducts transactional and full-case audits on customer service specialists. The team also audits new plan issues and amendments to existing cases to ensure proper system setup and contractual documentation.
The Office of the Superintendent of Financial Institutions (OSFI) conducts regular reviews to fulfill its mandate of regulating insurance companies.Regular reviews of our administrative practicesAdministrative managers take steps to ensure:
We meet or exceed our high service standards.
Our accounting and investing procedures are accurate and effective.
We process all transactions consistently and accurately, using our comprehensive process guide.Keeping clients and members informedOur clients and members have timely and convenient access to information about their plans and investments. Some of the ways we provide that:
Printed reports
Regular statement mailings
Newsletters
Legislative updates
GRS Access website
Client service centreCustomized staff trainingEach customer service and issue specialist follows a customized training program. Regular performance monitoring takes place with their leaders and trainers.