Looking at FNB Debit Order Reversal. FNB has removed the Debit Order Reversal functionality from the tellers at the branch but instead of making it possible for individuals to reverse either on the ATM or Banking App, they expect you to call a help desk and wait for around an hour only to be told by a auto response that the reversal facility is unavailable and you should go to the banking app which they know doesn’t have that functionality.
Protect your money. With FNB you have the power to reverse and/or stop unauthorised debit orders any time, anywhere using our digital banking platforms. There’s no need for you to deal with unnecessary paperwork or go into a branch, you can do it via the FNB Banking App, Cellphone Banking and Online Banking Soon you will be able to confirm new debit orders before they are processed.
How it works
Watch + learn
Stopping a debit order is easy to manage on any of our
digital banking platforms
Stop Cellphone Banking
Stop Debit Order Banking App
Stop Debit Order Online
Disputing a debit order is really simple on any of our
digital banking platforms
Dispute Banking App
Dispute Cellphone banking
Dispute Online
How long do you have to reverse a debit order FNB?
40 days
You have the power to reverse and/or stop unauthorised debit orders for amounts of R200 or less anytime, anywhere via the FNB Banking App, Cellphone Banking or Online Banking. You will receive immediate reversal on an unauthorised debit order if you dispute it within 40 days of the transaction.