Telkom’s official WhatsApp number is 0811 601 700. This number allows customers to interact with Telkom’s self-service platform, offering a hassle-free alternative to long call waiting times or visiting a store. Whether you want to check your balance, recharge, or even shop for new deals, Telkom’s WhatsApp service has you covered.
What Services Can You Access Via Telkom’s WhatsApp?
Using WhatsApp, Telkom customers can perform several key tasks. Here’s a breakdown of some of the most important functions available through Telkom’s WhatsApp service:
- Check Usage Information
You can quickly view your data and voice balances by sending a message to Telkom’s WhatsApp number. This saves time and offers a convenient alternative to dialing *188#. - Upgrade Your Package
If you’re looking to upgrade your Telkom plan, the WhatsApp service offers a simple way to do it. Just follow the prompts after sending a message, and you’ll be guided through the upgrade process. - Recharge Your Account
You can purchase airtime or data bundles directly through WhatsApp. This makes it incredibly easy to top up when you’re on the go, especially if you’ve run out of data. - Shop Deals
Telkom frequently offers exclusive promotions and deals on smartphones, data bundles, and more. These can also be accessed through their WhatsApp self-service, making it simple to find and purchase your next deal. - SIM Swap Service
Telkom customers can now perform a SIM swap at no cost through WhatsApp by simply sending a message to 081 160 1700 and following the prompts. This eliminates the need to visit a physical store, which would otherwise incur a charge. - More Self-Service Options
From bill queries to account management, Telkom’s WhatsApp service provides customers with a variety of options to manage their Telkom services conveniently.
How to Check Your Telkom Balance Using WhatsApp
One of the most common tasks customers need is checking their data or voice balance. To do this through WhatsApp, simply follow these steps:
- Add Telkom’s WhatsApp number, 0811 601 700, to your contacts.
- Send a message such as “Check balance” or “Balance enquiry.”
- Follow the on-screen prompts to view your current usage and remaining balance.
Alternatively, you can also check your balance by dialing *188# from your Telkom SIM or using Telkom’s mobile app.
Telkom WhatsApp Bundles
Telkom also offers specialized WhatsApp data bundles, allowing you to stay connected on WhatsApp at a low cost. These bundles are available for daily, weekly, and monthly durations, and they are perfect for heavy WhatsApp users who don’t want to use up their general data allowance. Here’s a breakdown of the available bundles:
| Bundle | Validity | Price |
|---|---|---|
| 150MB Daily Bundle | 24 Hours | R5 |
| 300MB Daily Bundle | 24 Hours | R10 |
| Unlimited Daily Bundle | 24 Hours | R15 |
| 300MB Weekly Bundle | 7 Days | R10 |
| 750MB Weekly Bundle | 7 Days | R20 |
| Unlimited Weekly Bundle | 7 Days | R35 |
| 750MB Monthly Bundle | 31 Days | R30 |
| 1.5GB Monthly Bundle | 31 Days | R40 |
| Unlimited Monthly Bundle | 31 Days | R100 |
These affordable WhatsApp bundles make it easy to stay connected with friends and family without breaking the bank.
Why Use Telkom’s WhatsApp Service?
Telkom’s WhatsApp self-service channel is an innovative approach to customer service, offering a number of advantages:
- Convenience: You can manage your account, recharge, and shop for deals without leaving the comfort of your home.
- Speed: Avoid long call center waiting times by interacting with Telkom’s automated WhatsApp service.
- Cost-Efficiency: By using WhatsApp, you can avoid the traditional SMS or phone call charges.
- 24/7 Availability: The service is available 24 hours a day, giving you access to support whenever you need it.