How To Reset Forgotten KRA Password Using KRA iTax Portal

Step 1: Visit KRA iTax Web Portal using https://itax.kra.go.ke/KRA-Portal/

The first step in the process of accessing iTax Account is to visit the KRA iTax Web Portal using the link provided above in the above description. Note, the above is an external link that will take you to the KRA iTax Portal in an external tab.

Step 2: Enter Your KRA PIN Number In the PIN/User ID Section

In this step, you will need to enter your KRA PIN Number. If you have forgotten your KRA PIN, you can request for KRA PIN Retrieval here at Cyber.co.ke Portal and your KRA PIN will be sent to your email address immediately. Once you have entered your KRA PIN, click on the “Continue” botton to proceed to the next step.

Step 3: Click On Forgot Password/Unlock Account

Once you have clicked the “Continue” button above, you will be able to view a new iTax Web Portal Page where you are supposed to enter your iTax Password and solve the arithmetic question. But since we do not know the KRA iTax Password, we need to change the KRA Password to a new one. At the bottom of that page, you will see a link titled “Forgot Password/Unlock Account” click on that link as shown illustrated below.

Step 4: Solve Arithmetic Questions (Security Stamp)

In this step, you will need to solve the arithmetic question (security stamp) and then click on the “Submit” button. This is as illustrated in the screenshot below.

Once you click on the “Submit” button above, you will see a new page telling you that “Your KRA Password has been mailed to you.” You will now need to access your email address in step 5.

Step 5: Login To Your iTax Registered Email Address

Once you have submitted the Forgot KRA Password request above in step 4, you will now need to head over and login to your iTax Registered Email Address as the KRA Reset Password has been sent there. Incase you have forgotten or need to change your iTax Registered Email Address, just fill and submit KRA PIN Change of Email Address order online here at Cyber.co.ke Portal.

Once you have received the KRA Password Reset email from KRA, you need to take note of the new KRA Password Reset that you are going to use to reset your iTax Password to a new KRA Password.

Step 6: Visit KRA iTax Web Portal using https://itax.kra.go.ke/KRA-Portal/

You will need to revisit the KRA iTax Portal login page again just as we did in step 1 above, by clicking on the provided link.

Step 7: Enter Your KRA PIN Number In the PIN/User ID Section

Next you will need to enter your KRA PIN Number. If you have forgotten your KRA PIN, you can request for KRA PIN Retrieval here at Cyber.co.ke Portal and your KRA PIN will be sent to your email address immediately. Once you have entered your KRA PIN, click on the “Continue” botton to proceed to the next step.

Step 8: Enter KRA iTax Password and Solve Arithmetic Question (Security Stamp)

Here, you will be required to enter your KRA iTax Password and also solve the arithmetic question (security stamp). This is the Reset Password that was sent to your Email Address by by KRA in step 5 above. Once you have entered your iTax Password (the Password Reset) and solved the arithmetic question, click on the “Login” button to access your iTax Account.

Step 9: Set New KRA Password For iTax Account

In this step, you will need to set a new KRA Password for your iTax Account. You do this by entering first the Password Reset that you used to login  with, type and confirm new KRA Password. Make sure it is a strong password with more than 8 characters. Select the check boxes labelled “I Agree To The KRA Website Policy And Disclaimer” and “I Have Read The KRA Website Secure Password Policy Guideline.” Once you have done all this, click on the “Submit” button.

Once you enter your new KRA Password and confirm the same, you will get a pop up notification from KRA that you have successfully changed your KRA  Password successfully.

That notication at this point will mark the end of the KRA Password Reset process that a taxpayer needs to follow. So, as a parting shot you need to know that to be able to reset and change your KRA Password in situation whereby you have forgotten the KRA iTax Password, you are going to need your KRA PIN Number and iTax Registered Email Address. Once you have with you these two requirements, then incase you forget your iTax Password, you can always reset it by following the above 9 steps.