Ways to get support
Search FAQs
Get quick answers to frequently asked questions (FAQs) when you search CommBank support.
Chat to Ceba
Ceba, our virtual banking assistant, can answer general enquiries or point you in the right direction if you need to speak to a human.
Chat to Ceba by tapping on the chat icon in the CommBank app (on your phone) or clicking it in NetBank (on your desktop).
Click to call
Got the CommBank app? When you call us through the CommBank app, you’ll:
- Fast-track your call by skipping the security questions and selecting what you’re calling about
- See the expected wait time
- Get connected to the right person
Call us
Want to fast-track your call and see the expected waiting time? Use the CommBank app to call us. Show me how
If you don’t have the CommBank app, you can call our Australian-based team on 13 2221 from 6am to 10pm (or +61 2 9999 3283 if you’re overseas1).
Some enquiries we can answer at any time. Tell me more
Accessibility services
Enabling people who are Deaf, hard of hearing or have a speech impairment to make and receive phone calls.
TTY number
Type telephone service for people who are Deaf, hard of hearing or have a speech impairment.
Call 133 677 then ask for 13 2221
Voice Relay number
Voice relay service for people who have a speech impairment.
Call 1300 555 727 then ask for 13 2221
SMS relay
Relay service for people who are Deaf, hard of hearing or have a speech impairment.
Text 0423 677 767
For more info, visit the National Relay Service
Interpreter services
If English isn’t your first language, you can access a free interpreter service through Translating and Interpreter Services (TIS). This service is provided by the Department of Home Affairs and is available in over 150 languages. You can ask our staff to arrange this service for you at any of our branches or over the phone.
Personal banking
Call 13 2221 any time for:
- Lost or stolen cards
- International callers
- Transaction disputes
- Password resets
- Travel Money Card enquiries
- Platinum and Diamond card enquiries
Lost, stolen or damaged cards
Lost and stolen cards: Call 13 2221 any time
Damaged cards: Call 6am – 10pm
Overseas? Call +61 2 9999 3283
You can also lock, cancel or replace your card online or order an overseas emergency replacement.
Financial hardship
Call 1300 720 814or email Financial hardship
8am – 9pm, Mon – Fri
9am – 2pm, Sat
(Sydney/Melbourne time)
Home loans
Call 13 2224
8am – 8pm, any day
Book an appointment instantly with a home lending specialist at a time and place that suits you:
Personal loans
Call 13 1431
8am-8pm, 7 days a week
(Sydney/Melbourne daylight savings time)
CommBank Awards
Call 13 1661or email CommBank Awards
8am – 8pm, Mon – Fri
(Sydney/Melbourne time)
You can also find out more about The Awards Program online
Colonial First State
Call 13 1336 oremail Colonial First State
8am – 7pm, Mon – Fri
(Sydney/Melbourne time)
Estate Settlement and Support
Call1800 686 153
8.30am – 5pm, Mon – Fri
(Sydney/Melbourne time)
You can also visit the Estate Settlement & Support website
Essential Super
Call 13 4074 or email Essential Super
8am – 7pm, Mon – Fri
(Sydney/Melbourne time)
SMSF
Call 1800 138 363
8.30am to 5.30pm, Mon-Fri (Sydney/Melbourne time)
Contact our SMSF Specialist Team
Commonwealth Financial Planning
Call 1800 138 713
8.30am to 5.30pm, Mon-Fri (Sydney/Melbourne time)
Make an appointment with a financial planner
Locate your nearest financial planner
Business banking
General enquiries
Call 13 1998any time
Overseas? Call +61 2 9009 0593
You can also locate your local Business Banker
Merchant services
Existing merchant customers:
Call 1800 230 177any time
Merchant application enquiries:
Call1800 730 5548am – 9pm, Mon to Fri and 9am – 3pm Sat (Sydney Melbourne time)
Overseas? Call +61 2 9009 0593
Agribusiness
Call1300 772 968any time
You can also email Agribusiness or request a call back
International business
Call 1300 654 133
8:30am – 5:30pm, Mon – Fri
(Sydney/Melbourne time)
Car & equipment finance
Call 1800 277 387
8am – 8pm, Mon – Fri
(Sydney/Melbourne time)
You can also locate your local Business Banker
Business credit cards
Business credit cards
Call13 2221
Overseas? Call +61 2 9999 3283
Corporate and Business liability business credit cards
Call13 1576 any time
Overseas? Call +61 2 9009 0593
CommBiz
Call13 2339any time or email CommBiz Support
Overseas? Call +61 2 9009 0593
CommBiz IPFX
Call 1300 222 339 or email FX Centre
8am – 6pm, Mon – Fri
(Sydney/Melbourne time)
Business Financial Assistance
Call 13 26 07 any time
Find out more about our Coronavirus support.
Insurance
Home & Car Insurance
Claim online or call 13 2423
Home insurance: Claim online
Car insurance: Claim online
Overseas? Call +61 2 9633 9391
8am – 8pm, Mon – Fri
8am – 5pm, Sat
8am – 5pm Sun (claims only)
(Sydney/Melbourne time)
24 hours a day for emergency claims
Health Insurance provided by AIA Health
Call 1800 943 010
8am – 6pm, Mon-Fri (Sydney/Melbourne time)
Life Insurance and Income Protection provided by AIA
Call 1800 491 588
9am – 5pm, Mon – Fri
(AEST/AEDT)
Loan Protection, Simple Life and CreditCard Plus
Call 13 3982
Overseas? Call +61 2 9115 0004
8am – 6pm, Mon – Fri
(AEST/AEDT)
Mortgage Protection
Call 1800 617 980
AIA Australia Tailored Protection purchased via a financial adviser
Call 13 1056
Overseas? Call +61 2 9115 0004
8am – 6pm, Mon – Fri
(AEST/AEDT)
For any other AIA Products
Call 13 2015
8.30am – 6pm, Mon-Fri
(AEST/AEDT)
CommSec
General enquiries
Call 13 1519
Overseas? Call +61 2 9115 1417
8am – 7pm, Mon – Fri
(Sydney/Melbourne time)
International Securities
Call1300 361 170
Overseas? Call +61 2 9115 1531
24 hours US trading days
Options
Call 1800 245 698
Overseas? Call +61 2 9115 2990
8am – 5:30pm, Mon – Fri
(Sydney/Melbourne time)
Margin Lending
Call13 1709
Overseas? Call +61 2 9115 1402
8am – 6pm, Mon – Fri
(Sydney/Melbourne time)
Direct Funds
Call 13 1520
8am – 5pm, Mon – Fri
(Sydney/Melbourne time)