Yes. Walk-in services may be available. If the location is busy, you may need to wait or they may ask you to come back another day. You can check walk-in wait times at passport offices.
Canadians should continue to use online services whenever possible, including the eServiceCanada portal. Canadians who do require in-person services should check the Find a Service Canada Office webpage to see if their local office is open. If so, they are encouraged to make a request for an appointment through eServiceCanada, which also allows Canadians requiring in-person services to submit a request for an appointment.
Quick facts
- Service Canada Centres receive over 8 million visits per year.
- New safety measures put in place in Service Canada offices include: signage to manage physical distancing, limited seating in waiting areas, clear barriers at service counters, and enhanced disinfecting of offices.
- In-person services available include processing applications for Social Insurance Numbers, Employment Insurance benefits, Canada Pension Plan and Old Age Security benefits, and passports for essential travel.
- Passport and biometrics services will not be available during the first phase of the reopening of Service Canada Centres. For urgent passport services in Canada, clients can visit Canada.ca/passport for the latest updates. For information on biometrics collection services, clients can visit Coronavirus disease (COVID-19): Biometrics for the latest updates.
- The new eServiceCanada portal provides convenient support for Canadians who need assistance to access benefits and services from their home.
- Since the launch of eServiceCanada in March, there have been over 600,000 eService requests, representing roughly 45% of daily in-person traffic prior to COVID-19.
- A new toll-free Service Canada Outreach Support Centre was launched in April to support vulnerable communities with Internet access issues or who face other barriers to service, and are normally served through the Community Outreach and Liaison Services.
Contacts
Jessica Eritou
Press Secretary
Office of the Honourable Ahmed Hussen, P.C., M.P.
Minister of Families, Children and Social Development
Jessica.eritou@hrsdc-rhdcc.gc.ca
Media Relations Office
Employment and Social Development Canada
819-994-5559
media@hrsdc-rhdcc.gc.ca
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