With Commonwealth Bank number Contact us to get help with any questions you may have, or support you may need. 

Phone banking

Our friendly Australian based team can help answer your questions. You can also ask Ceba or find answers in CommBank Support.

• Before you call
• Start using phone banking
• Numbers & call options
• Overseas support

Ask Ceba in NetBankTry CommBank Support

Instead of calling

• Day-to-day banking in NetBank & the CommBank appEveryday banking is simple & secure in NetBank & the CommBank app, and at our ATMs. Instead of calling us, you may want to explore these options first.
  • See your everyday account balance
  • Check statements and your transaction history
  • Transfer money to someone or between your accounts
  • Pay bills
  • Update your personal details
  • Activate your card or change your PIN
  • Lock and unlock your credit card or Debit Mastercard
  • Backed by our 100% security guarantee¹
  Get familiar with NetBankExplore the CommBank app
• ATMs – not just cash machines
  • Check balance
  • Deposit money, instantly
  • Transfer money between accounts
  • Change your card PIN
  All of our ATMs have touchscreen technology and are audio-enabled.Find your nearest ATM Products, features & tools in CommBank
  • Credit cards
  • Bank accounts
  • Home loans & personal loans
  • Insurance products
  • Foreign Exchange Calculator & other tools
  • Branch location & opening hours

Start using phone banking

• What you’ll need:
  1. A touch-tone phone
  2. Your NetBank Client number, account number or card number
  3. Your card numbers (if your question is card-related)
  4. Telephone banking password
  You can also use your 4-digit CommBank app PIN if you’re calling from a phone number that’s linked to your account.
• Accessible to all:
  • TTY or voice: Call  133 677 then ask for 13 2221
  • Speak & listen: Call 1300 555 727 then ask for 13 2221
  • SMS relay: Text 0423 677 767
  For more info, visit the National Relay Service
• Keep in mind
  • Call charges may apply
  • Our wait times vary depending on when you call – we may offer to call you back, instead of keeping you on hold
  • You can get answers quickly by chatting to Ceba in NetBank & the CommBank app or in CommBank Support

Phone numbers
& call options

• General enquiriesCall 13 2221 – 6am to 10pm (+61 2 9999 3283^* from overseas).
• Urgent enquiriesCall us 24/7 on 13 2221 (+61 2 9999 3283^* from overseas) about:
  • Lost or stolen cards
  • International callers
  • Transaction disputes
  • Password resets
  • Travel Money Card enquiries
  • Platinum and diamond card enquiries
• Specialist enquiriesWe have teams who are specialists in business banking, insurance, home loans, CommSec and can help with your specific enquiries. Each team has its own dedicated phone number.Here are the numbers to call
• Call options
  • Press 1 for self-service banking, then:
    • 1 for balance & transaction history
    • 2 for transfers & BPAY payments
    • 3 for foreign exchange rates
    • 4 for card activation or PIN set up
    • 5 to change your phone banking password
    • 0 for all other enquiries, or to set up your phone banking password
  • Press 2 to report lost or stolen cards or transactions you don’t recognise, for security enquiries or to follow up on an existing dispute case
  • Press 3 for new products, then:
    • 1 for credit card applications
    • 2 for transaction or savings accounts
    • 3 for personal loans, car loans or overdrafts
    • 4 for home loans
    • 5 for insurance products
    • 0 for any other products
  • Press 4 for anything else, then:
    • 1 for transactions, fees, funds transfers, BPAY, interest enquiries or to update your contact details
    • 2 for branch location and opening times or contact details (you can check this online)
    • 3 for help with NetBank or the CommBank app (try online Support or ask Ceba in NetBank)
    • 0 for anything else