The Santam head office is strategically located at:
1 Sportica Crescent, Tyger Valley, Bellville, 7530
Cape Town, South Africa
This central location makes it convenient for clients and partners to reach out for support or inquiries. Whether you’re a policyholder needing assistance or a potential client exploring insurance options, the Santam team is readily accessible.
Contacting Santam: Compliments and Complaints
Santam values feedback from its clients. Whether you wish to express a compliment, file a complaint, or share your experience, you can reach out through the following channels:
- Phone: Call 0860 102 725 for feedback.
- Website: Visit the Santam website for additional information and resources.
Emergency Assistance and Claims Support
Santam understands that emergencies can happen anytime, which is why they offer 24/7 support for claims and emergencies. If you find yourself in a situation where you need urgent assistance, don’t hesitate to contact them:
- SOS Claims & Emergency Line: 0860 505 911
For immediate claims and emergencies, this line is available around the clock.
WhatsApp Claims Self-Service
In today’s digital age, Santam has made it easier than ever to manage your claims and policy documents. You can use their WhatsApp Claims self-service or call 0860 505 911 for assistance. This convenient service allows you to:
- Submit claims
- Access policy documents
- Get real-time updates on your claims status
Reporting Fraud
Fraud is a serious issue in the insurance industry, and Santam encourages its clients to report any suspicious activity. You can report fraud confidentially through the following methods:
- Email: forensic.services@santam.co.za
- Fraudline (SA): 0860 600 767
- Fraudline (Namibia): 00264 61 2928000
- Postal Address: Forensic Services, PO Box 3881, Tygervalley 7536
- SAICB (South African Insurance Crime Bureau): 0860 002 526
- SMS Shortcode: 31840