Sanlam is one of South Africa’s leading financial services groups, offering a wide range of products and services to help you achieve your financial goals. Whether you need assistance with investments, insurance, or any other financial service, Sanlam’s dedicated customer care team is here to help. This blog post provides all the essential contact details you need to get in touch with Sanlam.
Sanlam Client Care Centre
For general inquiries, financial advice, claims, or policy-related queries, you can reach the Sanlam Client Care Centre:
- Phone: 021 916 5000 or 0860 SANLAM (0860 726 526)
- Email: life@sanlam.co.za
- International Calls: +27 21 916 5000
- Operating Hours: Monday to Friday, 08:00 to 17:00
WhatsApp Self-Service
Sanlam offers a convenient WhatsApp self-service option to manage your portfolio and make changes to your profile:
- WhatsApp Number: 0860 726 526
- How to Use:
- Open WhatsApp and add Sanlam as a contact.
- Say “Hi” to start the conversation.
- Follow the prompts to complete your request.
You can request various services via WhatsApp, including:
- Tax certificates
- Benefits and value statements
- Payment information statements
- Request tracking
- Contact details changes
- Forms and claim information
Sanlam Head Office
For more specific inquiries or to visit in person, you can contact or visit the Sanlam Head Office:
- Phone: (021) 947-9111
- International Calls: +27 21 947-9111
- Street Address: Sanlam Head Office, 2 Strand Road, Bellville, South Africa
- Postal Address: PO Box 1, Sanlamhof, 7532
- GPS Coordinates: 33°45’09.77″S 18°38’28.32″E
Sanlam Alice Lane Office
Another key location is the Sanlam Alice Lane office in Sandton:
- Phone: (011) 778-6000
- International Calls: +27 11 778-6000
- Street Address: Sanlam, Building 2, 11 Alice Lane, Sandton, South Africa
- Postal Address: Private Bag X137, Halfway House, 1652
- GPS Coordinates: 26°06’27.7″S 28°03’01.5″E
Important Notices
Sanlam is currently experiencing high traffic and call volumes related to the two-pot retirement system, which may impact service times. They are actively working to resolve these issues as quickly as possible.
Fraud Prevention
Sanlam urges customers to be vigilant against potential scams. Always verify the authenticity of emails, WhatsApp messages, and SMS communications claiming to be from Sanlam. If you receive any suspicious communication, contact the Sanlam customer care team immediately.
Conclusion
Whether you need assistance with your Sanlam products or have general inquiries, the contact details provided above will help you reach the right department. Sanlam is committed to providing excellent customer service and ensuring your financial needs are met efficiently.