You can check your RAF status by calling the free RAF call center at 0800 202 945.
Inform them you do not have an ARP but want to check when they processed your claim or what’s happening with your claim.
You will be given the right information over the phone. But for security reasons, you might be asked for some details listed on your compensation letter to tell you more about your claim. Here, you can speak to a person in the claims department at RAF by emailing: claimstatusraf@sars.gov.za.
Note that it may take a few days for someone from the claims staff to reply to you via email if they are busy with other matters or looking through your file. You can try following up on your email another day or two later if no one has gotten back to you yet, so as not to sound impatient and annoying. Be sure to check your junk box when doing so in case their response got caught there instead because of your spam filters.
What If Their Website Is Down?
Sometimes, people may experience problems with how the website works or get a 404 page when trying to visit the RAF website. In these cases, you can still check your claim status by ringing their call centre at 0800 202 945. The staff there will help you to resolve any issues you may be having using the information in their hand.
General Things To Note When Checking Your RAF Claim
After looking through your file online, note the following things (if applicable):
- Your name as it is now (do not use nicknames or aliases for security).
- The date of birth that the RAF recorded on the accident report form.
- Your residential address.
- The amount of money they are offering you if any.
- The reason they are not finding you fully/partially at fault for causing the accident.
Don’t forget to call the RAF after checking the status of your claim to confirm everything is correct and updated.
Note that having all this information ready can help speed up their processes even more than checking online. It is also advisable to bring some documents along every time you visit RAF offices in person. Keep these with you at all times:
- Your driver’s licence
- A copy of both sides of your car insurance policy card
- Financial statements / bank statement
- A proof of ID (like your ID book)
- Proof of residence (like a signed rental agreement or electricity bill) An up-to-date medical report for any injuries you incurred
What Happens After Submitting Your Inquiry or Complaint?
After you have submitted your inquiry or complaint, you will then be redirected to a page where you will be asked to check your latest RAF claim status. On this screen, you should click on the “Check Claim Status” button. This will take you to the main page with extra tabs where you can choose between:
- Existing Claims
- Print ID Card
In the “Existing Claims” section;
- Select either by date or claim number
- Click on the “Check Status” button
The following page should then appear with all information you requested to view. That includes correspondence between you and RAF Call Centre staff but excluding the claimant’s details. Unless the claimant has given consent for these details to be released upon request by RAF Call Centre staff.
To check your latest claim status, visit and select “Check Your Claim” in the middle of the page under the “Claims” tab. The following screen should then appear.