RAF Online

RAF Online is responsible for providing appropriate cover to all road users within the borders of South Africa; rehabilitating and compensating persons injured as a result of motor vehicles in a timely and caring manner; and actively promoting the safe use of all South African roads.

The client base of the RAF comprises not only the South African public but all foreigners within the borders of the country. The RAF provides two types of cover, namely personal insurance cover to accident victims or their families, and indemnity cover to wrongdoers.

Contact Details

PostalPrivate Bag X178, Centurion, 0046
Physical2 Eco Glades Office Park, 420 Witch-Hazel Avenue, Centurion, 0046
Tel012 621 1691/0860 23 55 23
Fax012 621 1640

You can claim from the RAF if:

  • you were injured in an accident and were not the driver solely responsible for the accident
  • you’re the driver responsible for the accident but not the owner of the vehicle, and the accident was a result of the owner’s negligence (for example, because the owner failed to replace worn brake pads on the vehicle)
  • you’re a child, spouse or other person who was dependent on the income of a person killed in an accident; for more information.
  • you’re a close relative of the deceased and paid for this person’s funeral.

You cannot claim from the RAF if:

  • you were the driver and are the owner of the vehicle solely responsible for the accident
  • you were the only person involved in the accident (for example, you were injured because you crashed your vehicle into a tree or other obstacle, and nothing else, such as badly maintained roads, contributed to the accident).