Payment stopped

Your payment may have stopped because:

  • you didn’t file your tax return
  • you didn’t respond to a letter from the CRA about your situation
  • you didn’t inform the CRA of a change in:
    • your address
    • your bank account
  • you were married, divorced or had another change in your marital status
  • your income is now too high (recalculation happens every July, based on your income from the previous year, indexed to inflation)
  • your child turned 18
  • you no longer have a child in your care
  • you stopped meeting any of the eligibility criteria, including residency and citizenship requirements
  • You, your spouse or common-law partner are missing a statement of world income

Make sure to tell the CRA if your situation changes.

Payment Changed

Your payment may have changed for the following reasons:

  • your family net income changed (we recalculate payments every July, based on income from the previous year, indexed to inflation)
  • your marital status changed
  • the number of children in your care changed
  • your child turned 6
  • one of your children turned 18
  • one of your children is no longer in your care
  • your custody arrangement changed

Consult your benefit notice in My Account for details of your calculation.

Repayment or Overpayment

If a recalculation shows that we paid you too much CCB, the CRA will send you a notice with a remittance voucher attached to inform you of the balance owing.

The CRA may keep all or a portion of future CCB payments, income tax refunds, or goods and services tax/harmonized sales tax (GST/HST) credits until your balance owing is repaid. This may also apply to other federal, provincial, and territorial programs that the CRA administers.

If you received a repayment notice, go to Payments to the Canada Revenue Agency.