Netcare

Netcare Limited is a leading private healthcare company in South Africa, recognized for delivering exceptional medical services across the healthcare spectrum. Established to meet the needs of South Africans, Netcare operates with a comprehensive approach, ensuring quality healthcare delivery through state-of-the-art facilities and highly trained medical personnel. This article will explore the various healthcare services Netcare offers, the company’s emphasis on digitization, and how you can access its numerous facilities.

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Netcare Limited is one of the largest and most respected private healthcare groups in South Africa. With over 21,000 employees, Netcare operates an extensive network of acute care hospitals, day clinics, emergency services, primary healthcare facilities, and specialized healthcare centers.

Netcare’s commitment to healthcare excellence is evident in its continuous investment in technology and training, ensuring patients receive world-class medical care.

Netcare Facilities and Services

1. Acute Care Private Hospitals

Netcare runs 51 acute care hospitals, including two public-private partnership (PPP) hospitals, with a combined capacity of over 10,000 beds. Impressively, three of these hospitals are accredited as Level 1 trauma centers by the Trauma Society of South Africa (TSSA), the only ones in the private sector with this distinction. These hospitals offer:

  • Emergency and trauma care
  • Advanced surgical procedures, including robotic-assisted surgeries
  • Cancer care services, including radiotherapy and chemotherapy
  • Pediatric and adult intensive care units (ICUs)

2. Netcare Cancer Care

With nine dedicated centers, Netcare Cancer Care provides specialized cancer treatments, including radiosurgery, radiotherapy, chemotherapy, and bone marrow transplants. The use of cutting-edge technology, such as robotic-assisted surgery, underscores Netcare’s commitment to innovative cancer treatments.

3. Netcare Medicross Primary Healthcare

Netcare Medicross operates 77 medical and dental centers nationwide, offering convenient primary healthcare services. These centers cater to general consultations, dental care, and day surgeries, either within the Medicross facilities or at free-standing day hospitals.

4. Netcare 911 Emergency Medical Services

Netcare 911 is the group’s emergency medical service, equipped with:

  • Road ambulances
  • Helicopter and fixed-wing air ambulances
  • Mobile intensive care units
  • Rescue vehicles

Netcare 911 provides pre-hospital emergency care with highly trained emergency practitioners, ensuring rapid and effective response to emergencies.

5. Netcare Akeso Mental Health Services

For those requiring mental health and psychiatric support, Netcare Akeso offers treatment at 12 dedicated facilities. These centers focus on mental wellness, providing comprehensive care and counseling for various psychological conditions.

6. National Renal Care (NRC)

Chronic renal dialysis services are provided through National Renal Care at 79 specialized units across the country. NRC is dedicated to offering comprehensive renal care, ensuring patients receive the highest quality treatment for kidney-related conditions.

7. NetcarePlus: Affordable Healthcare Solutions

NetcarePlus aims to bridge the gap for individuals and families without medical cover. It offers affordable healthcare products that ensure access to quality medical services without needing traditional medical aid.

Netcare’s Focus on Education and Training

Netcare not only delivers healthcare but also invests in training future healthcare professionals. Through Netcare Education, the group trains nurses and emergency medical personnel at the Faculty of Nursing and Ancillary Healthcare (FNAH) and the Faculty of Emergency and Critical Care (FEEC). These faculties operate from multiple campuses, ensuring a continuous supply of well-trained medical staff.

Embracing Digitization with CareOn

Netcare launched a digitization program in 2018, introducing CareOn, a fully integrated and mobile patient care system. This initiative aims to enhance patient care delivery by streamlining medical processes, improving communication among healthcare providers, and maintaining accurate patient records.

The CareOn system represents a significant step forward in creating a tech-driven healthcare environment, making medical services more efficient and patient-centric.

Contact Information for Netcare

For general inquiries or patient assistance, you can reach Netcare’s customer service center at:

Hospital Account Queries

  • Phone: 010 205 7335
  • Email: PAL@netcare.co.za
  • Operating Hours: Monday to Friday, 08:00 to 17:00
  • Alternatively, SMS your ID number, patient name, and hospital to 43235, and Netcare’s team will call you back.

Investor Relations

Investors interested in learning more about Netcare can visit Netcare Investor Relations or email ir@netcare.co.za.