Medihelp understands that its members may have various queries, especially regarding claims and benefits. If you have questions or need assistance, you can reach out to their customer care team through the following channels:
- Phone Support: You can call the Medihelp Customer Care Centre at 086 0100 678. Their lines are open:
- Monday to Thursday: 07:00 AM – 05:00 PM
- Friday: 08:00 AM – 04:00 PM
- Email Support: For queries regarding claims that have already been processed, you can send an email to enquiries@medihelp.co.za. This is a convenient option if you prefer to have a written record of your communication.
Medihelp’s commitment to customer care makes it a preferred choice for many South Africans seeking medical aid. With multiple channels of communication, knowledgeable staff, and a member-focused approach, Medihelp ensures that all your queries are addressed efficiently. For any assistance, don’t hesitate to contact their customer care at 086 0100 678 or via email at enquiries@medihelp.co.za.