How to report suspicious activity or potential security breaches related to a SingPass account

To report suspicious activity or potential security breaches related to a SingPass account in Singapore, you can follow these steps:

  1. Contact SingPass Helpdesk: Call the SingPass Helpdesk at 65-6643-0555 or send an email to support@singpass.gov.sg. Explain the situation clearly and provide details about the suspicious activity or security breach you have observed or experienced.
  2. SingPass Online Feedback Form: Visit the SingPass website and navigate to the SingPass Online Feedback Form. Fill out the form with accurate information about the incident, including your SingPass account details, a description of the suspicious activity, and any relevant evidence or screenshots you may have.
  3. File a Police Report: If you believe the incident is a serious security breach or a criminal offense, you should file a police report. Call the Singapore Police Force at 999 for emergencies or visit your local police station to report the incident in person. Provide them with all the information you have gathered about the suspicious activity on your SingPass account.
  4. Change Your SingPass Password: As a precautionary measure, change your SingPass account password immediately. Choose a strong, unique password that includes a combination of uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information such as personal details or common words.
  5. Monitor Your SingPass Account: Keep a close eye on your SingPass account for any further suspicious activity. Regularly check your transaction history and verify any changes made to your account details.
  6. Enable Two-Factor Authentication (2FA): If you haven’t already done so, enable Two-Factor Authentication for your SingPass account. This adds an extra layer of security by requiring a second authentication method, such as a One-Time Password (OTP) sent to your registered mobile number, to access your account.

Remember, it’s important to act promptly and report any suspicious activity to the relevant authorities to protect your SingPass account and personal information.