New HMRC web chat service available. HMRC’s web chat service allows you to have a one-on-one online conversation with an adviser. It is now available to help tax credit claimants.
When you call
This helpline uses speech recognition software, so you will be asked why you are calling HMRC. Try to answer with short phrases and words, for example:
- “change my address”
- “question about National Insurance payments”
- “find out National Insurance rates”
If you cannot use speech recognition software, find out how to deal with HMRC if you have additional needs.
Telephone:
0300 200 3500
Textphone:
0300 200 3519
Outside UK:
+ 44 191 203 7010
Opening times:
Our phone line opening hours are:
Monday to Friday: 8am to 6pm
Closed on Saturdays, Sundays and Bank Holidays.
Contact the relevant HM Revenue and Customs (HMRC) helpline if you’re unhappy with the service you’ve received. HMRC has guidance about how they’ll deal with your complaint and what happens next.