GEPF Claims Contact details are as follows.
GEPF has a national toll free Call Centre number, 0800 117 669. Calls to this number are free from any Telkom line.
CLIENT CENTRE
GEPF Administration Office
Building 2A, Trevenna Campus
Corner Meintjies and Francis Baard Street
Sunnyside, Pretoria
Tel: +27 80 011 7669
Fax: +27 12 326 2507
GEPF have more than 1.2 million active members, in excess of 450 000 pensioners and beneficiaries, and assets worth more than R1.61 trillion.
GEPF is a defined benefit pension fund that was established in May 1996 when various public sector funds were consolidated. Our core business, which is governed by the Government Employees Pension Law (or GEP Law), as amended, is to manage and administer pensions and other benefits for government employees in South Africa.
OUR MISSION
As the Government Employees Pension Fund is the custodian of a significant portion of the wealth of public servants, our mission is to:
- ensure the sustainability of the Fund;
- provide for efficient delivery of benefits; and
- empower our beneficiaries through effective communication.
OUR VISION
To be a global leading and reputable pension fund that delivers quality service to beneficiaries.
WE VALUE
We value integrity, transparency, client centricity, accountability, and innovation.
Integrity means:
- being ethical and truthful;
- maintaining good governance practices; and
- Not misrepresenting or withholding information to which our stakeholders are entitled.
Transparency means:
- communicating openly and frequently with our stakeholders;
- setting out information in a format that is clear and understandable; and
- being open to scrutiny and oversight.
Client Centricity means:
- working collectively and cooperatively with our stakeholders;
- caring; and
- maintaining customer focus.
Accountability means:
- acting with due diligence, competence, confidentiality, and reliability.