Alfred is Eskom’s AI-powered chatbot designed to streamline customer service by allowing users to log power outages and get updates on previously reported faults. This real-time service is available day and night, ensuring that customers can get assistance whenever needed without having to wait in long queues or spend hours on hold.
Why Choose Alfred?
- Seamless Interaction: With Alfred, reporting a power outage is as easy as opening the chat. No more navigating complicated phone menus or waiting on customer service agents.
- Quick Responses: As soon as you log an issue, Alfred provides you with a reference number, allowing you to track the progress of your reported fault anytime.
- Socially Distanced and Safe: In today’s world, limiting physical interactions is essential. Alfred keeps things safe by providing you with instant online service, cutting out the need for in-person visits or phone calls.
Where to Find Alfred?
You can access Alfred directly from Eskom’s main website. Simply click on the Chatbot icon at the top of the menu to start your conversation. This service is available 24/7, so help is always just a click away.
Who Can Use Alfred?
Currently, Alfred is available to all Eskom customers. All you need is your account or meter number, and you’ll be able to report issues or check the status of a previously logged fault.
What Can Alfred Do?
- Report Power Interruptions in Real Time: If you experience a power outage, simply report it through Alfred, and the chatbot will log the issue and supply you with a reference number for follow-up.
- Get Progress Feedback: Alfred keeps you updated on the status of your power interruption. Whether it’s been resolved or still in progress, you can check in with Alfred for updates.
- Submit Meter Readings: One of Alfred’s new features includes the ability to submit self-read meter readings. This ensures your electricity bill is accurate and saves you the hassle of manually submitting them through other means.
What’s Next for Alfred?
Eskom has exciting plans for Alfred’s future. The chatbot will soon be enhanced with additional features to provide even better service and more comprehensive feedback. By continually improving Alfred, Eskom is committed to making customer interactions even more efficient and user-friendly.
Download the MyEskom Customer App for More
For even more Eskom services, you can also download the MyEskom Customer App. This app offers another convenient way to manage your power-related issues and access support whenever you need it.