DStv Customer care number is 011 289 2222.
Our call centre is available seven days a week, including public holidays, from 8am-11pm. Please note standard rates apply.
For all DStv customer and service-related queries, please visit www.dstv.com or selfservice.dstv.com or contact us on help@dstv.com.
DSTV FAQS
What is the DStv app?
The DStv app is where you can enjoy all the content for your package, anywhere* and anytime you’re on the go. You can stream your live TV channels and also watch Catch Up. And if you’re not yet a subscriber, you’ll find a small selection of content for you to enjoy.
Internet access and data are required to use the app.
You’ll find the app on a wide range of devices, from Android and iOS devices, to game consoles, Smart TVs, media players and your laptop.
*The little star behind anywhere is a reminder that you can watch DStv at the beach, in your car and while waiting in queues, however – there are some restrictions. Example: if traveling in Africa and in a country that has DStv, you can stream all your live TV channels and watch Catch Up (you won’t get local channels – you get the same channels as at home). However, if in any other country, there will be no content available – our content rights do not allow for it.
Which countries is the DStv app available in?
The DStv app is available in all African countries which offer DStv via satellite. Remember, the content you can watch in the app is dependent on your package and the country where you have your subscription.
Is the content in the DStv app the same in all countries?
No, the content is dependent on your package and the country where you have your subscription.
Are you only changing the name of DStv Now or are there other changes too?
Every new version of the app has improvements, even if there are no major new features. The biggest change this time is to the name. We are continually developing this app to improve your experience when watching DStv online.
If I have the DStv Now app do I need to update it?
We encourage our users to always be on the latest version of the app – if you have auto updates switched on, it will automatically update without you needing to do anything. If you don’t have auto updates switched on, head to your app store to download the latest version.
Who can use the DStv app?
Anyone can download and use the DStv app.
If you’re not yet a subscriber, there is a small selection of content available for you to enjoy.
If you are a DStv subscriber, you’ll be able to live stream the TV channels and watch all the Catch Up content linked to your package.
All viewing requires a login – even if you’re not a DStv subscriber.
Why do I need to create and use a login to use the DStv app? (And why do I need to link my login to my DStv account if I have one)?
This is required for you to get access to the correct channels and Catch Up for your package (and country). And if you’re not a DStv subscriber, it also lets us know what content to make available to you.
How much does the DStv app cost?
The DStv app is free* and anyone can download it.
There are data costs when downloading and using the app.
And if you want to watch content which is exclusive to DStv customers, you’ll need to sign up for DStv.
* some apps require up-front payment (you need to buy them before you can use them). Our app does not.
How many devices can I stream on at a time?
With your DStv subscription, you now can stream one device at a time. You can still register four devices on your account, but you will only be permitted to stream on one. To manage your registered devices, go to Settings and then Manage Devices on the DStv App to remove any devices you no longer use.
How can I watch DStv online?
You can either download the DStv app from your app store or you can login to our website to stream live TV channels and watch Catch Up.
All viewing requires a login – even if you’re not a DStv subscriber.
You can download the app to multiple devices – from Android and iOS devices, to game consoles, Smart TVs and media players.
How much data does the DStv app use?
The data used is dependent on how much content you watch. However, as it is a video service, it can potentially use large amounts of data and we encourage you to make use of the settings available in the app to manage the video quality and data consumption.
The app uses about 1.15MB of data per minute when you’re watching at the lowest quality resolution, and up to 41MB of data per minute at the highest HD resolution available.
How can I control the amount of data used by the DStv app?
The app includes settings where you can select the video quality (ranging from low quality to highest).
What internet connection do I need to use the DStv app?
Although you can use our app on any internet connection, we recommend an uncapped connection with a minimum line speed of 4Mbps, and a line speed of 10Mbps if streaming HD content.
Please make sure you are aware of your data charges, as we cannot be held responsible for high data bills when using the app.
Does the DStv app have HD content?
Yes, selected content is available in HD.
Does the DStv app have 4K content?
No, at this time, DStv do not have 4K content.
Does the DStv app have multiple soundtracks?
No, this feature is not supported.
What Live TV channels are available on the DStv app?
If you’re not yet a subscriber, there is a small selection of channels for you to enjoy.
If you are a DStv subscriber, you’ll be able to live stream the TV channels on your package.
No audio channels are available on the app.
Do the Live TV channels have the same schedules as the channels on your decoders?
The schedules are mostly the same. Some programming may be unavailable for streaming due to licencing restrictions.
Can I pause and rewind live TV channels on the DStv app?
No, the ability to pause/rewind/fast forward is only available when watching Catch Up on the app.
Can I record content on the DStv app?
No, recording of content is only available on our PVRs.
Can I set reminders in the DStv app?
Yes, you can set reminders in the TV Guide. Select ‘Remind’ and then choose when you’d like to be reminded.
Can I download content?
Downloading of content is only available on selected devices. A total of 25 titles can be downloaded at any one time. This limit is per subscription and not per device or profile, ie. the combined total across all devices and profiles cannot exceed 25 titles.
Why is the option to download content from the DStv app not available on all devices?
The ability to download content, the restrictions on devices and the number of items which can be downloaded are all regulated by the rights agreements we have with our content suppliers.
Is the limit related to the number of downloads linked to profiles?
No, the limit is per subscription. You can have a total of 25 titles downloaded at any one time, ie. the combined total across all devices and profiles cannot exceed 25 titles.