Discovery provides a range of services, including health insurance, investments, and retirement funds. Whether you have questions about your coverage, need to activate benefits, or require assistance with investments, knowing how to contact Discovery is essential.
Common Reasons to Reach Out
- Complaints, compliments, or disputes
- Questions about your health insurance benefits
- Assistance with investment values or statements
- Changes to personal details
- Queries related to retirement and claims
How to Contact Discovery
1. Telephonic Support
For immediate assistance, you can reach Discovery by phone:
- General Queries: Call 0860 99 88 77 for complaints, compliments, or disputes. This is the main line for customer service.
- Investment Queries: For help with investments, you can call 0860 67 5777 or +27 11 529 2888 if you’re overseas. If you prefer faxing, you can use +27 011 539 5777.
2. Online Support
Discovery’s website offers a Get Help Service that allows you to find answers quickly. Here, you can activate maternity and early childhood benefits, check coverage, or authorize hospital admissions. Make sure to have the date of admission handy when calling.
3. WhatsApp Assistance
For those who prefer chatting, Discovery provides a convenient Ask Discovery service on WhatsApp. Save their number, 0860 756 756, to your contacts and send your queries directly. This service is ideal for quick questions and provides a personal touch to your support experience.
Contact Hours
Discovery’s customer service operates during the following hours:
- Monday to Thursday: 08:00 – 17:00
- Friday: 08:00 – 16:00
Make sure to reach out within these hours for timely assistance.