CIPA Contact

The Companies and Intellectual Property Authority (CIPA) is Botswana’s dedicated agency for business registration and the protection of intellectual property rights. Established under the Companies and Intellectual Property Authority Act of 2011, CIPA operates under the Ministry of Trade and Industry.

Its primary responsibilities include the administration of:

  • Companies Act (CAP 42:01): Overseeing company incorporations, post-incorporation filings, and name reservations.
  • Registration of Business Names Act (CAP 42:05): Managing the registration of business names and related updates.
  • Copyright and Neighbouring Rights Act (CAP.68:02): Protecting the rights of authors, artists, and creators over their works.
  • Industrial Property Act (CAP.68:03): Safeguarding rights related to patents, trademarks, industrial designs, and more.

For individuals and businesses seeking to engage with CIPA, the authority maintains offices in Gaborone, Francistown, Maun, and Serowe. Below are the contact details for each location:

Gaborone Office:

  • Physical Address: Plot 54358, Prime Plaza, CBD, Gaborone
  • Postal Address: PO Box 102, Gaborone
  • Telephone: +267 367 3700
  • Fax: +267 318 8130
  • Email: info@cipa.co.bw

Francistown Office:

  • Postal Address: PO Box 2301, Francistown
  • Telephone: +267 241 2339
  • Fax: +267 242 1551

Serowe Office:

  • Postal Address: PO Box 3992, Serowe
  • Telephone: +267 463 0322
  • Fax: +267 463 3070

Maun Office:

  • Postal Address: Private Bag 107, Maun
  • Telephone: +267 680 0912
  • Fax: +267 680 0927

If you have any complaints regarding CIPA’s services, the authority has established a structured complaints handling procedure to ensure efficient resolution:

  1. In Person: Visit any CIPA office in Gaborone, Francistown, Maun, or Serowe to register your complaint.
  2. By Telephone: Contact the nearest CIPA office using the telephone numbers provided above.
  3. In Writing: Send an email to info@cipa.co.bw or mail a letter to the nearest CIPA office’s postal address.
  4. Online: Log a complaint through the CIPA website at https://www.cipa.co.bw/customer-queries.

For complaints that are not resolved satisfactorily, escalation is possible by contacting:

CIPA is also actively involved in international collaborations, representing Botswana at the World Intellectual Property Organization (WIPO) and the African Regional Intellectual Property Organization (ARIPO).

These affiliations underscore CIPA’s commitment to aligning with global standards in intellectual property rights protection.