This article covers all about Chill Insurance Refund Covid.
Chill Insurance is one of Ireland’s leading brokers. Chill Insurance is an independent online insurance intermediary regulated by the Central Bank of Ireland.
The following applies to cancellations of fully prepaid or part-paid bookings:
- If you cancel up to 24 hours prior to your pick up, you will be refunded in full. If you cancel less than 24 hours in advance, you’ll receive a refund minus €50 for fully prepaid bookings.
- If your online payment is less than €50, no refund will be made for your car hire booking.
- If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.
- All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.
- Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.
Please note for some Hertz/Thrifty/Firefly bookings, the following cancellation policy applies: Free cancellation up to 48 hours prior to your pick-up. Thereafter a cancellation fee of €55 will apply. No cancellations are allowed after the pick-up date and time.
If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.
If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.
In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.
Please be aware that if you cancel your policy less than 24 hours before the start of your car hire agreement, no refund will be granted.
What is a no-show? Chill Insurance Refund
A ‘no-show’ occurs for the following reasons:
- You didn’t inform us about your cancellation prior to your pick-up time.
- You failed to pick up the car at the arranged time and date.
- You failed to provide the documentation that’s required to pick up the car.
- You failed to provide a credit card in the main driver’s name with enough available funds on it.
In the event of any of the above, no refunds will be made to you.
The car rental company reserves the right to refuse a car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s security deposit. In such cases, unless the car rental has been cancelled at least 24 hours in advance, the customer will not be entitled to a refund.
Hill Insurance COVID-19 Service Update (Chill Insurance Refund)
Chill Money is committed to supporting our customers through the COVID-19 pandemic. Our phone lines remain open, although you may experience higher wait times.
In order to be able to help those who need our assistance the most, below is a reminder of your self-servicing options.
- You can check your balance, transactions and make payments on our automated telephony system when you call in.
- There is a range of day-to-day servicing options available in your online account, along with access to your statements.
We are also working on additional financial support options which we hope to have in place as quickly as possible.
Be alert to suspicious phone calls, texts or emails from anyone claiming to be from us with a message about COVID-19. Trusted organisations will never ask you for your full PIN, password, card number, or ask you to move money from your account.
We are monitoring the COVID-19 crisis closely and will provide further updates as the situation develops. Here are some of our Frequently Asked Questions which may assist.
Frequently Asked Questions
I am in financial difficulty as a result of Covid-19, what can I do?
Chill Money currently offers support to customers in financial difficulty, including appropriate treatment options based on your individual circumstances. We are also working on additional financial support options which we hope to have in place as quickly as possible.
I have goods/services on order from a company who has gone out of business/into liquidation.
If a company advises that they have gone into liquidation, this means they will not be able to provide you with the product or service you have paid for. Under credit card regulations, we can help you claim a refund (called a ‘dispute’). What you need to do is:
- Have confirmation of the goods/service ordered, for example a receipt or invoice. This should include the order number and date of the transaction
- Confirmation from the merchant that they have gone into liquidation and that they cannot supply you with the goods/service (although if that information is in the public domain, this may not be necessary).
- Once you have the above information, call our Customer Service team on 1890 845 845 and they will start your claim.
Concerns about travelling (Chill Insurance Refund)
If you are concerned about proceeding with travel arrangements, please contact the company you have booked with for further guidance. If you are looking for a refund, Chill Money can help in the following circumstances:
- For travel only in a case where the merchant has broken terms and conditions, so for example, they do not provide the flight or accommodation that was booked on your credit card.
- If you decide not to travel, but the flight and accommodation is still available, we cannot dispute this as merchant has not broken the terms and conditions and the service is still available.
- If the airline cancels the flights, or hotel cancels the accommodation and offers a refund within a certain time frame, you should give them at least 15 business days to process the refunds, and in the event they do not, you should contact us to investigate for you.
I have just made an application for a new credit card/personal loan. Will this be processed?
Yes, we are still processing new applications, however our staff are currently prioritising service to existing customers, so there is likely to be a delay with completing your application.
How can I make payment to my account?
You can make payments in our automated telephony system, your online banking account, directly from your bank online, or in your local Post Office.
Thank you for working with us during this difficult time. Please do not hesitate to get in touch with us.