This blog post will provide you with all the essential contact information, ensuring you can get the help you need quickly and efficiently.
General Queries and Customer Complaints
For any general inquiries or complaints regarding your Bonitas Medical Aid, you can reach their customer support team through the following channels:
- Phone: 0860 002 108
- Email: queries@bonitas.co.za
When contacting Bonitas, it’s advisable to have your membership details ready. Don’t forget to note down your reference number, as you’ll need it for any follow-up communication.
Emergency Medical Services: Bonitas SOS
In the event of a medical emergency, Bonitas offers a dedicated line for urgent assistance:
This service is essential for immediate assistance and should be your first call in any emergency situation.
Specialized Programs and Services
Bonitas Medical Aid provides several specialized programs to cater to various healthcare needs. Here are some key contact details for specific services:
Pharmacy Direct Registration
- Call: 0860 027 800
- Email: care@pharmacydirect.co.za
- Web: www.pharmacydirect.co.za
HIV/AIDS Programme
- Call: 0860 100 646
- Email: afa@afadm.co.za
- Web: www.afa.co.za
Optical Benefits (PPN)
- Call: 041 065 0650
- Email: bonitas@ppn.co.za
- Web: www.ppn.co.za
International Travel Benefit
- Call: 0871 354 795
- Email: bonitas-assist@linkham.com
Diabetes Programme
- Call: 0860 002 108
- Email: diabeticcare@bonitas.co.za
Mental Health Programme
- Call: 0860 106 155
- Email: mentalhealth@bonitas.co.za
Additional Resources
For any claims or authorizations related to dental, oncology, or orthodontic services, Bonitas provides dedicated contact points:
- Dental Programme:
- Call: 0860 336 346
- Email: bonitasenq@denis.co.za
- Oncology Management Programme:
- Call: 0860 100 572
- Email: oncology@bonitas.co.za
Babyline Support
For new parents needing assistance, Bonitas offers a dedicated Babyline:
- Call: 0860 999 121