This blog post provides a comprehensive overview of how to reach AVBOB, whether you have inquiries, need assistance, or wish to lodge a complaint. With over 350 branches nationwide and multiple communication channels, AVBOB ensures that clients can access help whenever they need it.
1. Contacting AVBOB
Customer Care Line
For immediate assistance, you can reach the AVBOB call centre at 0861 28 26 21. This line is available 24/7, making it convenient for policyholders to get help at any time.
Email Support
- For general inquiries, you can contact AVBOB at info@avbob.co.za.
- If you wish to lodge a complaint, send an email to complaints@avbob.co.za. Make sure to include all required documents and details for a swift resolution.
- For compliments or feedback, reach out to compliments@avbob.co.za.
- For policy replacement notifications, email replacementnotification@avbob.co.za.
- For whistleblowing concerns, use information@whistleblowing.co.za.
Business Hours
AVBOB’s business hours vary depending on the service:
- General Inquiries:
- Weekdays: 07:00 – 19:00
- Saturdays: 08:00 – 14:00
- Closed on Public Holidays and Sundays
- Complaints and Compliments:
- Weekdays: 08:00 – 16:30
AVBOB Head Office
For face-to-face inquiries or formal complaints, you can visit the AVBOB head office:
- Address: 5 Impala Avenue, Irene Link Office Park, Building D, Doringkloof, Centurion, 0157
- Postal Address: PO BOX 1661, Pretoria, 0001
- Phone: +27 12 303 1000
- Business Hours:
- Monday, Tuesday, Thursday & Friday: 08:00 – 17:30
- Wednesday: 09:00 – 17:30
- Saturday: 08:30 – 13:00
- Closed on Public Holidays and Sundays
2. Lodging a Complaint
If you encounter an issue with your policy or service, AVBOB makes it easy to lodge a complaint:
- Call the AVBOB Call Centre: Dial 0861 28 26 21.
- Submit a Written Complaint: You can submit your complaint online at AVBOB Complaints. Upon registration, you’ll receive immediate acknowledgment, including a timeline for resolution.
3. Additional Communication Channels
Online Self-Service Portal
The ONE AVBOB Connect platform is a user-friendly online service where policyholders can manage their policy information efficiently. It provides easy access to your profile, allowing you to stay informed about your coverage.
WhatsApp and Chatbot
For quick queries, engage with AVBOB’s Chatbot on their website or via WhatsApp at 087 153 1049. This feature is particularly helpful for getting answers to frequently asked questions without needing to wait for a representative.