The Momentum Call Center in South Africa provides multiple contact options, allowing customers to reach out by phone or WhatsApp. Here are the primary departments and contact details:
1. Momentum Medical Scheme Contact Details
- Customer Care:
- Phone/WhatsApp: 0860 11 78 59
- Working Hours: Monday-Friday, 07:00 – 17:00
- Services: General inquiries, claims, policy information, and more.
- Hospital Pre-Authorisation:
- Phone/WhatsApp: 0860 11 78 59
- Note: Essential for patients needing prior approval before hospitalization.
- Emergency Evacuation:
- Phone: 082 911
- Service: 24/7 emergency medical assistance.
- Chronic Medication Support:
- Phone/WhatsApp: 0860 11 78 59
- Service: For customers managing chronic conditions requiring regular medication.
- Emergency GP/Casualty Benefit
- Phone/WhatsApp: 0860 11 78 59
- Specialist Authorisation:
- Phone/WhatsApp: 0860 11 78 59
- Service: For consultations with medical specialists requiring pre-approval.
- Provider Queries:
- Email (Doctors and Specialists): drnet@momentum.co.za
- Email (Specialist Partners): specialistpartner@momentum.co.za
- Physical Address:
- 201 uMhlanga Ridge Boulevard, Cornubia, Durban
- Postal Address:
- PO Box 2338, Durban, 4000
2. Momentum Health4Me Contact Details
Momentum Health4Me is a comprehensive health plan tailored for South African individuals and families. Here are the main contact details:
Customer Care:
Phone: 0860 10 29 03
Working Hours:
Monday-Friday: 07:30 – 19:00
Saturday: 08:00 – 13:00
Emergency Pre-Authorisation (after regular hours):
Phone: 0860 10 29 03
After-Hours Schedule:
Monday-Friday: 19:00 – 07:30
Saturday: 13:00 – 07:30
Sundays & Public Holidays: 24 hours
Chronic Medication and HIV Queries:
Phone (General Chronic Medication): 0860 10 29 03
Phone (HIV Medication): 0860 55 56 09
Dental Management:
Phone: 0861 111 297
Opticlear Services:
Phone: 011 467 6337
Accident and Emergency Cover Pre-Authorisation:
Phone: 0860 10 29 03
Emergency Evacuation (Netcare):
Phone: 082 911
Technical Queries and Claims Submissions
Phone (Technical Queries): 0860 10 29 03
Email (Claims Submissions): Health4meclaims@momentum.co.za
Postal Address:
P.O. Box 7400, Centurion, 0046