Capitec offers several convenient ways to get in touch with their customer care team. Here are the primary contact methods:
Personal Banking Support
For personal banking inquiries, you can reach out to Capitec using the following channels:
- Phone: Call 0860 10 20 43 (available 24/7).
- WhatsApp: Text 067 418 9565 for quick responses (available 24/7).
- Email: Send your queries to ClientCare@capitecbank.co.za.
- Fax: If necessary, you can send a fax to +27 21 941 0770.
Business Banking Support
For business banking assistance, contact Capitec at 0860 30 92 50.
Credit Services
If you have questions regarding personal banking credit or wish to apply, call 0860 66 77 89. For assistance with credit repayments, you can:
- WhatsApp: Message 072 822 1582.
- SMS: Send your South African ID or foreign passport number to 30679, and they will call you back.
- Direct Call: Reach them at 0860 66 77 18.
Stopping Your Personal Banking Card
If you need to stop your Capitec banking card, you can do so easily via WhatsApp. Follow these steps:
- Add 067 418 9565 as a contact.
- Refresh your contact list on WhatsApp.
- Say “Hello” to initiate a chat.
- Select the ‘Main Menu’ and then the ‘Self-service’ option.
- Choose ‘Stop Card’ and follow the prompts to complete the process.
This streamlined process ensures your banking security is maintained without hassle.