FNB eWallet

The FNB eWallet allows customers to send money instantly to anyone with a valid South African cellphone number. This feature is particularly useful for those who need to send funds to friends, family, or even service providers without needing a bank account. Additionally, users can transfer money from their eWallet back to their FNB account, offering flexibility and control over their finances.

How FNB eWallet Works

Instant, Easy, and Secure Transfers

Using the eWallet is straightforward and secure. Here’s how it works:

  1. Send Money: You can send money from your FNB account to any recipient with a valid South African cellphone number. The transfer is secure and occurs instantly, meaning the recipient can access the funds almost immediately.
  2. Recipient Notification: After a successful transfer, the recipient receives an SMS confirming the transaction and providing instructions on how to access their funds.

Accessing FNB eWallet

Accessing the eWallet is easy. Follow these steps if you haven’t received an SMS with an ATM PIN:

  1. Dial *120*277# on your cellphone.
  2. Select the option to Get Cash.
  3. You will receive an SMS containing a temporary ATM PIN.

This process allows you to manage your eWallet conveniently, ensuring you can access funds whenever you need them.

Key Features of FNB eWallet

  1. User-Friendly Interface: The eWallet is designed for ease of use, making it accessible even to those who are not tech-savvy.
  2. Multiple Access Channels: You can access your eWallet through various channels, including FNB ATMs, Cellphone Banking, the FNB App, and FNB Online Banking.
  3. Security Measures: Users can secure their eWallet with a 5-digit PIN, providing an additional layer of protection.
  4. Immediate Transactions: Funds sent via eWallet are available instantly, making it an ideal solution for urgent financial needs.
  5. Flexible Withdrawal Options: You can withdraw funds at FNB ATMs or participating retailers using a temporary ATM PIN generated through the eWallet service.

Important Guidelines and Information

General Use and Liability

While FNB eWallet is a convenient service, users must take certain precautions:

  • Always verify the recipient’s cellphone number before sending money.
  • Use the service at your own risk; FNB is not liable for losses incurred from unauthorized transactions unless due to gross negligence on their part.
  • If you change your cellphone number, you must inform senders, as funds cannot be transferred to a new number.

Dealing with Lost or Stolen Cellphones

If your cellphone with eWallet access is lost or stolen, it is crucial to act quickly:

  1. Contact your cellphone service provider to block the phone.
  2. Notify the FNB eWallet Help Desk immediately to block access to your eWallet.

Linking Your eWallet to the FNB App

To enhance security and convenience, you can link your eWallet to the FNB App. If you change your cellphone number, ensure to disable the link first to prevent unauthorized access.

Conclusion

The FNB eWallet is a robust solution for anyone in South Africa looking for quick and reliable money transfer options. With its instant transactions, easy access, and multiple withdrawal channels, it offers a seamless way to manage your finances. Whether you’re sending money to a loved one or need quick access to cash, FNB eWallet is designed to meet your needs efficiently.