Whether you’re a commuter, a business partner, or someone seeking information, knowing how to contact the Passenger Rail Agency of South Africa (PRASA) is essential. PRASA is a key player in South Africa’s public transportation sector, offering crucial rail services across the country. Here’s a comprehensive guide to PRASA’s contact details, including their physical address, postal address, and other essential contact methods.
Physical Address
If you need to visit PRASA in person, you can find their main office at:
30 Wolmarans St, Hillbrow, Johannesburg, 2017
This is where you can address any in-person queries or concerns you might have.
Postal Address
For correspondence that needs to be sent by mail, use the following postal address:
Private Bag X101, Braamfontein, 2017
This is the address for general postal communication with PRASA.
Telephone
To speak with someone at PRASA directly, call:
+27 12 748 7000
This number will connect you to PRASA’s main office for inquiries, assistance, and more.
You can also reach out to PRASA via email for non-urgent matters:
This email is suitable for general inquiries and information requests.
Whistle Blowing
If you have concerns about unethical behavior or need to report misconduct, PRASA provides several channels for whistleblowing:
- Toll-Free Number: 0800 234 778
- Email: prasa@thehotline.co.za
- Fax: 0867 261 681
- SMS: 30916
- Mobile Application: Vuvuzela Hotline APP
- Post: PO Box 10512, Centurion, 0046
These options ensure that you can report any issues confidentially and securely.