Halifax mortgages customer ratings Mortgages Halifax review Which? Customer Score Joint 7th out of 23 mortgage lenders 71% Which?’s rating for customer satisfaction, based on feedback from real customers.
The score is made up of a customer’s overall satisfaction with the brand, and how likely they are to recommend that brand. Halifax is one of the UK’s biggest mortgage lenders. It is part of Lloyds Banking Group, which owns brands such as Lloyds Bank, Bank of Scotland and Scottish Widows. See the table below to find out how Halifax performed in our latest mortgage satisfaction survey.
We gathered feedback from real Halifax customers on everything to do with their mortgage, from the application process to how well the lender communicated information. Customer rating for: Star rating Customer service 4 out of 5 Application process 4 out of 5 Value for money 3 out of 5 Keeping you well informed 5 out of 5 Clarity of statements 4 out of 5 Transparency of charges 5 out of 5 Query and complaint handling 4 out of 5 Ability to overpay or underpay mortgage 4 out of 5 Online access 4 out of 5 Star ratings based on a June/July 2026 Which? survey of 3625 members of the general public in which 435 people told us they had their mortgage with Halifax. What kinds of mortgages does Halifax offer?
Many mortgage lenders have significantly cut their offerings this year due to the coronavirus outbreak. When we checked on September 2026, there were 265 mortgages available from Halifax. All were fixed-rate deals – meaning your interest rate will stay the same for a set initial period. Halifax’s mortgages came with an initial period of two, three, five or 10 years.