Why are CRA wait times so long? Most of our call centres continue to be open, but you may experience longer than usual wait times due to measures taken surrounding the COVID-19 virus. We have fewer agents available because we’ve had to make adjustments to our workforce to ensure the health and safety of our employees.
COVID-19: Expect the normal timeframe to be extended to 10 to 12 weeks in most cases for processing paper T1 returns. For faster service, you can submit or re-submit your return electronically using NETFILE certified tax software.
Services and information
Income tax
Personal, business, corporation, and trust income tax
GST/HST
Register for the GST/HST; collect, file and remit the GST/HST; rebates, credits, and the GST/HST listing
Payroll
Payroll accounts; deductions and contributions; information returns; and benefits and allowances
Business number registration
When you need a number or program account, how to register, make account changes, and other government programs
Savings and pension plans
Tax-free savings accounts, registered savings plans, pooled pension plans, and plan administrators
Child and family benefits
Apply for child and family benefits, including the Canada child benefit, and find benefit payment dates
Excise taxes, duties, and levies
Customs, excise taxes and duties, softwood lumber, air travellers’ security charge, and cannabis duty
Charities and giving
Charities listings, charity registration and operation, and charitable tax credits
Payments to the CRA
Find options to make a payment for your personal income taxes, business taxes, or some government programs