Under the Electricity Act of the Republic of South Africa, Eskom was created in 1923 as the Electricity Supply Commission and is also known by its Afrikaans name Elektrisiteitsvoorsieningskommissie.
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Eskom transforms inputs from the natural environment – coal, nuclear, fuel, diesel, water, and wind – into more than 90% of the energy supplied to a wide range of customers in South Africa and the Southern African Development Community (SADC) region. To balance electricity supply and demand in real time, the System Operator (soon to be the Independent Transmission and System Market Operator, ITSMO, as the Transmission business continues to legally separate) must maintain the frequency of the power system at 50Hz.
Eskom is one of the few remaining vertically integrated utilities connected to the Southern African Power Pool (SAPP) through an interconnected grid, which serves to support grid stability. Eskom relies on SADC members to maintain sufficient and reliable transmission grids in their countries.
The foundation of the business is the generation, transmission, distribution, and sale of electricity, supplemented with the construction of new power stations and network infrastructure. The Gx, Tx, and Dx Divisions rely on support in the form of finance, human resources, procurement, information technology, telecommunications, strategy, risk and sustainability, legal and compliance, and stakeholder relations. In support of the electricity business, Eskom Rotek Industries (a subsidiary) performs turbine and transformer repairs and provides specialised construction and transport services.
Click here to report your power fault/power outages. No queue. No holding. I will give you a reference number and can give you feedback on previously reported faults. I am ready to help you now.
This App provides Eskom customers with self-service capabilities such as account, billing, and meter reading functionality. The MyEskom Customer App is created and officially endorsed by Eskom Holdings SOC Limited.
For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer app (for Android click here to download; and for the IOS version please click here to download) or CSonline
For a quick and easy communication with Eskom, use one of our digital channels, or experience our upgraded contact centre Telephony system!
Share call number: 08600 (Eskom) or 08600 37566
Please have the following ready before you call: Account number, meter number, pole number, address details and your contact details.
For your convenience and instant response, please use one of our Self-Services channels
- To report power outages , please use Alfred, our Chatbot
https://alfred.eskom.co.za/chatroom/ - For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer app (for Android click here to download; and for the IOS version please click here to download) or CSonline
- For all other queries (application-related service requests, account-related service requests, disconnection and credit extension-related service requests), kindly follow these instructions: