Eskom Customer Care

In this blog post, we’ll explore the primary Eskom contact number, customer care services, regional email addresses, and useful tips on how to ensure your queries are efficiently handled.

Eskom Customer Care Number

For general customer inquiries, Eskom’s Customer Care can be reached via the following number:

Customer Care Hotline: 08600 37 566

This number is available to handle various queries including billing, electricity supply issues, and more. Make sure to have your account or meter number ready to speed up the process.

Eskom Toll-Free Crime Line

Eskom encourages customers to report electricity-related crimes, such as illegal connections or electricity theft, through their toll-free crime line.

Toll-Free Crime Line: 0800 11 27 22

This number is dedicated to maintaining the safety and integrity of the electricity grid. Calls to this number are confidential.

Region-Specific Eskom Contact Information

For more localized support, Eskom has email addresses for each province in South Africa. When sending an email, make sure to include the relevant hashtag and your province in the subject line to ensure your message is directed appropriately.

Important Tips for Email Communication:

  • #Application: Use this for queries related to new applications or service connections. Example: #Application Western Cape
  • #MIMO: For move-in or move-out-related queries. Example: #MIMO Gauteng
  • #Accounts: For account or billing inquiries. Example: #Accounts Limpopo
  • #DCE: For disconnections and credit extensions. Example: #DCE KwaZulu-Natal

How to Ensure Your Queries Are Addressed Efficiently

To make sure your request is processed quickly, be sure to:

  • Include your account or meter number in the email.
  • Provide at least two contact numbers.
  • Write a clear description of your query or issue.

Eskom will notify you via SMS regarding the progress of your application or query, so ensure your mobile number is included in your communication.

Frequently Asked Questions (FAQs)

How do I report an outage to Eskom?

You can report an outage by calling 08600 37 566 or using the Eskom online services available on their website.

What should I do if I want to move into or out of a property?

For move-in or move-out processes, email Eskom with the subject #MIMO followed by your province, such as #MIMO Gauteng, and ensure to include all necessary details like your account number.

How do I follow up on a new application?

For application follow-ups, use the email subject #Application with your province name. Example: #Application Western Cape. Eskom will keep you updated via SMS on the status of your application.